We don't start with tools. We start with friction — the thing that's actually slowing your team down, losing you customers, or eating hours nobody has. From there, we get curious about why it's happening, empathetic to the people it's happening to, and only then do we talk about technology, AI or otherwise, and what actually makes sense as a fix.
Efficiency and effectiveness aren't where you start. They're what you get after you've stayed curious about how something works and honest about who it affects.